FAQ - Frequently asked questions about our store

If you have a credit with us, this will of course be deducted from your next order. Since we have to deduct this credit manually, please make sure when ordering that you do not pay directly, but choose a payment method where we can still charge you this amount (prepayment or cash on delivery).If you are unsure, we are happy to accept your order by phone! It is best to have your customer number ready for this.

If you have misplaced your invoice, you can request a new invoice by e-mail at any time. To do this, we need your name, customer number, date of purchase and, if possible, the invoice number (if necessary, the exact amount for which this invoice was). As soon as we have this information, we will send you a new invoice by e-mail.

We strive to always provide you with a large selection of all products. Should it be the case that your desired item is sold out, you can contact us and put it on the waiting list of this product. As soon as your item is available again, we will contact you and you can order directly!

In our wide range you can already find countless vegan PMU products. You can find information about this in the product description. We put our attention more and more on sustainability and animal-free products. In addition to vegan PMU pigments and vegan creams, you will also find articles that have been developed on a paper basis, such as our paper ink caps.

To give PMU newcomers or customers the opportunity to gain access to high quality products, you can now also register as a private customer in our online store and have access to selected items!

Of course, we are always happy to answer any questions you may have! You can contact us either via our service hotline or by e-mail if something is unclear to you. Of course, we also look forward to your visit to our sales areas in Günzburg. Here you also have the opportunity to receive detailed advice and experience the products live.

You can find all the information you need for this in the right of cancellation for consumers. Please note that this right of withdrawal only applies to consumers and commercial customers are excluded.

As a private customer you have access to our care and hygiene products, PMU pigments and PMU needles, as well as various electronic devices, such as PMU power supplies and PMU foot switches and various PMU studio equipment. In addition, many merchandise products are available and you can benefit from our SALE items.

You have three options for an order process: The easiest way for you is to order directly from our online store. If you are not a fan of online stores, you can always write us an email with the article numbers, the respective quantity, as well as information on the billing and shipping address, the desired shipping partner and the payment method.If you value personal contact, you can also place your order by phone (Mon-Fri from 9-17 clock) with us.

Within Germany, your package should be with you after the order within 3 business days at the latest. If you need your package faster, we can offer you express shipping from DHL for a small extra charge. HERE you get more information about the shipping of your order!

After we have processed your order, we will send you the payment details by email. Once you have transferred the money, you must allow an additional 1 - 2 business days for the bank to credit the money to our account. Once we have received confirmation from the bank, your package will be on its way!
As soon as your DHL package leaves our warehouse, you will automatically receive an email with all the information you need to track the status of your package, including a link. To track your UPS package, please contact us, we need your name and order number, then we will send you the UPS tracking number!
Under "My account" you can change your billing address or your password at any time. If you are unsure, you can of course contact us at any time!
We offer different shipping methods depending on the country and weight. You can find a detailed list of all available shipping and payment methods under Payment and Shipping.
5 % discount
5 % discount
For your first order

get 5 % discount on all products in our store


* only valid for orders placed in our online store.


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