FAQ - Frequently asked questions about our store
If you have a credit with us, this will of course be deducted from your next order. Since we have to deduct this credit manually, please make sure when ordering that you do not pay directly, but choose a payment method where we can still charge you this amount (prepayment or cash on delivery).If you are unsure, we are happy to accept your order by phone! It is best to have your customer number ready for this.
We strive to always provide you with a large selection of all products. Should it be the case that your desired item is sold out, you can contact us and put it on the waiting list of this product. As soon as your item is available again, we will contact you and you can order directly!
In our wide range you can already find countless vegan PMU products. You can find information about this in the product description. We put our attention more and more on sustainability and animal-free products. In addition to vegan PMU pigments and vegan creams, you will also find articles that have been developed on a paper basis, such as our paper ink caps.
Of course, we are always happy to answer any questions you may have! You can contact us either via our service hotline or by e-mail if something is unclear to you. Of course, we also look forward to your visit to our sales areas in Günzburg. Here you also have the opportunity to receive detailed advice and experience the products live.
You have three options for an order process: The easiest way for you is to order directly from our online store. If you are not a fan of online stores, you can always write us an email with the article numbers, the respective quantity, as well as information on the billing and shipping address, the desired shipping partner and the payment method.If you value personal contact, you can also place your order by phone (Mon-Fri from 9-17 clock) with us.
Within Germany, your package should be with you after the order within 3 business days at the latest. If you need your package faster, we can offer you express shipping from DHL for a small extra charge. HERE you get more information about the shipping of your order!